At Sway H2O, we stand behind the quality of every product we deliver. Due to the nature of consumable goods, our return policy is structured to ensure safety, quality, and fairness.
Because Sway H2O is a consumable product, all sales are final once an order has been delivered.
We are unable to accept returns or exchanges on opened or used products.
If your order arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 48 hours of delivery with:
Once reviewed, we will offer a replacement or refund as appropriate.
Sway H2O is not responsible for packages that are lost or stolen after being marked as delivered by the carrier.
If you believe your package was lost in transit, please contact us and we will assist in filing a claim with the carrier.
Orders may only be modified or canceled within a short window after purchase.
Once an order has been processed or shipped, we are unable to make changes.
If a refund is approved, it will be issued to your original form of payment.
Please allow 5–10 business days for the refund to appear, depending on your financial institution.
For any issues with your order, please reach out to our support team. We are here to ensure you have the best possible experience with Sway H2O.